Return & Refund Policy

1. Eligibility for Return

• Products (earbuds, smart door locks, smart watches, gimbals) are eligible for return within 7 days of delivery.
• Items must be unused, undamaged, and in original packaging with all accessories, manuals, and invoices included.
• Returns are only accepted for defective, damaged, or incorrect items received.

2. Non-Returnable Conditions

• Products showing signs of use, physical damage, or missing parts.
• Returns requested after the 7-day period.
• Items without original packaging or proof of purchase.

3. Return Process

• To initiate a return, contact customer support at clubmall.ltd@gmail.com with:
• Order details
• Product issue description
• Supporting images or videos (if applicable)
• After approval, instructions for return pickup or shipping will be provided.

4. Refund Policy

• Refunds are processed after inspection and approval of the returned product.
• Approved refunds will be issued to the original payment method within 5–10 business days.
• In case of Cash on Delivery orders, refunds may be processed via bank transfer.

5. Replacement Option

• Customers may choose a replacement instead of a refund for eligible defective or damaged products, subject to stock availability.

6. Shipping Charges

• If the return is due to a defective or incorrect product, return shipping will be covered.
• For other approved returns, shipping charges may be deducted from the refund.

7. Cancellation Policy

• Orders can be canceled before dispatch. Once shipped, cancellation is not allowed, and the return policy will apply.

8. Support

• For any issues or assistance, contact: clubmall.ltd@gmail.com